Order Management In Crystallize
Order management refers to the entire process of handling a customer’s order from the moment an order is placed until it is successfully delivered.
It encompasses every step involved in capturing, tracking, and fulfilling orders and managing any post-purchase needs (returns, refunds, exchanges, or customer service inquiries).
In Crystallize, order management consists of two steps: order intake and fulfillment pipelines. The order intake in Crystallize is message-driven and massively horizontally scalable. No waiting in line for Black Friday eCommerce.
- Order creation is handled with the Order API or the Crystallize App.
- Order-related tasks can be handled programmatically with either the Order API or PIM API.
- Within the Crystallize App, you can view orders and manage their status manually.
Note that orders are created asynchronously. The order is not guaranteed to be retrievable immediately after registering it.
Once orders are created, they can be automatically placed in one or more fulfillment pipelines. You can set up webhooks to fire when orders enter, progress through, or leave pipelines.
